Privacy Policy for Unique Kitchens & Interiors

Unique Kitchens & Interiors (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data. It also details your rights under the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable laws. Please read this policy carefully to understand our views and practices regarding your personal information and how we will treat it.

1. Who We Are

Unique Kitchens & Interiors is a bespoke kitchen and interior design business offering end-to-end services, including design, supply, and installation of premium kitchen, bathroom, and home interior solutions. We operate across the South West of England and beyond, serving both residential and boutique commercial clients.

As a data controller, we are responsible for deciding how we hold and use personal information about you. Our commitment is to manage your data transparently, fairly, and securely.

2. What Information We Collect

We may collect and process a range of personal data about you, including but not limited to:

2.1. Information You Provide to Us

This includes:

• Full name and contact details (address, phone number, email)

• Project information, preferences, and requirements

• Property access or mobility requirements

• Financial information (if provided for payments or credit terms)

• Communication history (emails, messages, notes from meetings or calls)

This information is typically collected when you:

• Submit an enquiry on our website

• Call, email or message us directly

• Visit our showroom or attend a consultation

• Enter into a contract for goods or services

• Subscribe to our marketing or newsletter

• Enter competitions or participate in surveys

2.2. Information We Automatically Collect

When you use our website or digital platforms, we may automatically collect:

• IP address and general location

• Browser type and version

• Device type, operating system and settings

• Time zone and language settings

• Pages visited, links clicked, and session duration

2.3. Information from Third Parties

We may receive information about you from other sources, such as:

• Social media platforms (if you engage with us)

• Trade shows, exhibitions, or referral networks

• Suppliers and installers working on your project

• Publicly available sources (e.g., Companies House)

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to enquiries and provide information about our services

• To manage consultations, quotes, contracts and project delivery

• To process payments and manage accounts

• To send service updates or transactional communications

• To send marketing or promotional material (with your consent)

• To comply with legal obligations or enforce our terms

• To improve website performance and user experience

• To detect and prevent fraud or misuse of our services

4. Legal Basis for Processing

We rely on the following legal bases for processing your personal data:

• Consent – where you have actively agreed (e.g., marketing preferences)

• Contract – when processing is necessary for fulfilling a contract with you

• Legal obligation – where we are required by law to process your data

• Legitimate interests – where processing is necessary for our business operations and does not override your rights and freedoms

5. Marketing Communications

We may use your information to send you marketing updates, newsletters, event invitations, and promotional offers. You will only receive such communications if you have given explicit consent.

You may opt out at any time by:

• Clicking the unsubscribe link in any email

• Contacting us via our website or by email

We do not sell or rent your personal data to third parties for marketing purposes.

6. Disclosure of Personal Data

We may share your data with trusted third parties, including:

• Subcontractors, installers, and suppliers involved in your project

• IT providers and cloud-based CRM systems (for secure data management)

• Delivery services and logistics partners

• Legal, financial, and regulatory authorities as required

In all cases, we ensure that these parties process your data only for agreed purposes and under strict confidentiality and data protection obligations.

7. International Transfers

Some service providers may store or process your data outside of the UK or EEA. In such cases, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions by the UK government or European Commission

8. Data Security

We implement robust technical and organisational measures to protect your data from loss, misuse, or unauthorised access. This includes:

• Encrypted data transfers and SSL-secured website

• Firewalls and access controls for internal systems

• Regular security reviews and software updates

• Limited access based on staff roles and responsibilities

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Maintaining accurate project records

• Managing warranties or aftercare services

• Complying with legal or tax obligations

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have rights over your personal data:

• Access – to know what data we hold and request a copy

• Rectification – to correct inaccurate or incomplete information

• Erasure – to request deletion of your data where appropriate

• Restriction – to limit processing under certain conditions

• Objection – to object to processing for direct marketing or legitimate interests

• Portability – to request your data in a structured, readable format

You can exercise your rights by contacting us in writing. We may ask for proof of identity before processing requests. We will respond within one calendar month.

11. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

12. Cookies and Analytics

Our website uses cookies and similar technologies to:

• Recognise returning visitors

• Track performance of marketing campaigns

• Customise content based on user behaviour

You can manage or disable cookies through your browser settings. Please refer to our Cookie Policy for detailed information.

13. Third-Party Links

Our website may contain links to external websites or platforms. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before sharing personal data.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. Any updates will be published on our website with the date of the latest revision. Please check this page periodically.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your data, please contact us via the contact form on our website. We aim to resolve all concerns fairly and promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.